1. Introduction
Welcome to cbeji. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the steps we take to keep it secure. cbeji's Privacy Policy is written with Bangladeshi users in mind, so you can clearly understand exactly what happens with your data.
By using the cbeji platform, you consent to this Privacy Policy. Our goal is to maintain full transparency regarding your personal information. If you disagree with any part of it, please reach out to our support team.
In plain terms: Your information is completely safe with us. cbeji never sells or shares your personal data without authorization.
This Privacy Policy applies to cbeji's website, mobile app, and all associated services. Our dedicated privacy team is always available for any questions or concerns.
2. What Information We Collect
Cbeji collects various types of information from you that are necessary to provide our services and ensure your security. Details are outlined below:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Email, phone number, address | Account communications and security alerts |
| Financial information | Payment methods, transaction history | Deposit/Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Information | Betting history, game preferences, session data | Service Improvement & Responsible Gaming |
Automatic Data Collection: When you browse cbeji, certain information is collected automatically — such as cookies, log files, and web beacons. These are used to improve platform performance.
3. How Your Information Is Used
Cbeji uses your information for specific, legitimate purposes only. We never use your data for unnecessary or unrelated reasons. The primary use cases are:
- Account management: Your information is used for registration, login, and profile updates.
- Service Delivery: To process gameplay, place bets, and handle deposits & withdrawals.
- Identity Verification (KYC): To verify your age and identity and to prevent money laundering.
- Contact: To send important updates, security alerts, and promotional offers.
- Fraud Prevention: To detect and prevent suspicious activity.
- Responsible Gaming: To analyze your play patterns and ensure responsible gaming habits.
- Legal obligations: To meet regulatory requirements and fulfill legal obligations.
- Service Improvement: To analyze user experience and improve the platform.
Marketing Communications: If you no longer wish to receive promotional messages, you can unsubscribe at any time through your account settings. Please note that security-related messages will always be sent.
5. Cookie Policy
Cbeji uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve the quality of our service.
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: Used to remember your language preference and theme settings.
- Analytics Cookies: To collect site usage statistics and improve our services.
- Marketing Cookies: Used to show relevant offers — you can opt out at any time.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features.
6. Security Measures
Cbeji applies industry-leading security technology to protect your information. Our security infrastructure operates across multiple layers:
- 256-bit SSL/TLS Encryption: All your data transmissions are encrypted.
- Data Encryption at Rest: Stored data remains encrypted at all times.
- Two-Factor Authentication (2FA): An extra layer of protection for your account.
- Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
- Regular Security Audits: Regular audits conducted by independent third-party experts.
- 24/7 Monitoring: Any unusual activity is detected and flagged immediately.
Important Notice: cbeji will never ask for your password or full payment details via email or phone. If you receive any such communication, please notify our support team immediately.
7. Data Retention Period
Cbeji retains your information only for as long as necessary. We do not hold on to data beyond what is required.
| Data Type | Retention Period |
|---|---|
| Account and identity information | 5 years after account closure |
| Financial transaction information | Up to 7 years for legal requirements |
| Gaming Activity Logs | 3 years after account closure |
| Cookies & Session Data | Up to 1 year from end of session |
| Support Contact | 2 years after resolution |
Upon expiry of the retention period, data is securely deleted or anonymized.
8. Your Rights
As a cbeji user, you have important rights over your own information. We fully respect and uphold these rights:
- Right to access: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: Request to limit how your information is used for certain purposes.
- Data Portability: The ability to receive your data in a readable, portable format.
- Right to object: You may object to certain types of data processing.
Request process: To exercise any of the above rights, please contact our support team. We will respond to your request within 30 days.
9. Minor Protection
Cbeji is intended for users aged 18 and above only. We do not knowingly collect personal information from minors or allow them to open accounts.
Our age verification process is active at the point of registration. If we become aware that a minor is using our platform, their account will be closed immediately and all collected data will be securely deleted.
For parents: If you believe your child is using cbeji, please contact our support team immediately. We will take swift action.
10. Policy Changes
Cbeji may update this Privacy Policy from time to time. Changes may be made due to legal requirements, the addition of new services, or security improvements. Whenever a significant change is made, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A clear notification will be displayed upon logging in to the platform.
- The "Last Updated" date at the top of this page will reflect any changes made.
Continuing to use cbeji after any changes have been made constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.
Previous Versions: If you would like to view a previous version of our Privacy Policy, please submit a request to our support team.
11. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated privacy team. We are ready to address all your queries.
- Email: [email protected]
- Support Hours: 7 days a week, 24 hours a day
- Response Time: Usually within 24–48 hours
Data Protection Complaints: If you believe your personal information has been mishandled and the matter cannot be resolved directly with us, you may file a complaint with the relevant regulatory authority.